Multiple accrediting bodies require the College of Education (COE) programs to provide an opportunity for students to submit comments and/or complaints about the College’s adherence to accreditation standards. College of Education accredited programs are obligated to respond to any written complaints by students. For purposes of this policy, a "complaint" is a communication in writing that seeks to bring to the attention of the COE a significant problem related to the standards, policies, and procedures of the professional education programs. Students should attempt to address the situation with the appropriate faculty or staff member prior to submitting a complaint.

Complaints submitted to College of Education

Any College of Education student may provide a written complaint to the College about any accreditation standard, student rights to due process, or issues that may not directly pertain to accreditation standards.

• The policy below outlines the procedure for filing a complaint with the College. Students may submit a written complaint using the online form.
• The Assistant Dean of Academic Services will forward the complaint to the Assistant Dean of the appropriate division for review and relevance to any existing program policy or accreditation standard.
• Additional information regarding student complaint processes is available through the Wayne State University Dean of Students Office.

Resolving a complaint

The assistant dean, with the cooperation and assistance of appropriate faculty member(s) and administrator(s), as needed, will investigate the complaint and, if warranted, take action to address the situation. The student(s) who filed the complaint will be provided with an initial response within 30 days of receipt unless the complaint is filed anonymously.

Appeal process

A student may appeal the resolution of a complaint under this policy to the dean. The student must submit an appeal in writing within ten (10) business days of receiving the Division’s written response. The dean's decision is final. The dean or his/her designee shall inform the student of his/her decision within ten (10) business days of receiving the appeal.

Maintaining a record of a complaint

The assistant dean of each division shall keep a record of all such complaints and follow-up actions taken for seven years.

File a Complaint